Our Values
At Whistler.com, we’re proud of where we live and want to ensure our visitors experience Whistler in the best possible way. While adventure is at the core of what we do, we hold great value for the mountains that surround us and the community we are a part of and strive to be mindful of our impact on them. We invite you to embrace the importance of being a responsible traveller and join us in taking meaningful steps towards the resort’s vision of sustainability.
When you book through Whistler.com, you can be confident that you have chosen a vacation provider with a purpose, vision and mission that you can trust in.
Purpose
To honour and celebrate Whistler’s unique mountain culture.
Vision
To be the most valued, respected and sustainable mountain destination.
Mission
To inspire mountain enthusiasts and adventure seekers to thoughtfully experience and share Whistler again and again.
Personalized Service
What Makes Whistler.com Unique?
We are a team of Whistler residents. We love where we live, and we bring that energy and passion to everything we do. As collaborative, mountain-loving individuals, we show up and achieve great things professionally and personally. Living in the resort gives us local, expert knowledge and means we can provide a highly personalized experience to our guests.
Have somewhere in particular you'd like to stay? Or something special you'd like to do while you're here? Our Travel Consultants build bespoke packages, turning your dream Whistler vacation into a reality. They can also provide no-obligation quotes, giving you time to review all your options. We are so confident in our ability to offer you an unbeatable price that we offer a Price Match Guarantee - if you find accommodation rates lower than ours we will match it or refund you with no hassle.
Whistler.com does a lot more than simply book accommodation. Our Travel Consultants will take care of every detail of your vacation, making it your most memorable to date. We can arrange for everything from airport transfers, to activities, stay and ski packages, tours and rentals. In just one simple phone call you can have your entire vacation booked, easy and stress free.
Trusted Provider
Large Accommodation Selection
More than 95 per cent of Whistler's accomodation options can be found on Whistler.com, which means it's easy to find the perfect home away from home based on your needs. Choose from a variety of rates and amenities to suit the accommodation budgets and requirements of all travellers, from family-friendly condos and chalets, to luxury hotel suites and executive homes.
Flexible Cancellation
We work closely with our local resort partners to ensure travel to Whistler is flexible. Many of our hotel and activity partners offer flexible cancellation policies to give you peace of mind when planning your vacation.
In addition, international travellers as well as residents of British Columbia will have the option to purchase Trip Cancellation Insurance upon check-out. Travel Insurance is offered and underwritten by Travel Guard, one of the leading travel insurance companies in the world. Protect your vacation investment and purchase travel insurance.
Price Match Guarantee
Whistler.com guarantees the lowest prices on accommodation in Whistler. If you can find a lower price within 48 hours of booking your reservation, we'll match it and refund the difference, or cancel your reservation without penalty. So go ahead and shop around. We'll meet or beat any other offers out there!
Terms and Conditions
- Rate must be for the exact same property, property manager, quality level, number of guests and same currency.
- Refund and payment policies must be the same.
- Arrival and departure dates must be the same.
- Rate must be available to all general consumers, not bulk rates for groups, travel organizations, membership clubs or organizations.
- Does not apply to credential, negotiated, convention, award redemptions, coupon, package, or travel industry rate programs.
- Does not apply to rates offered without the specific hotel and location being disclosed until the consumer completes the reservation.
- Price Match Guarantee only applicable for accommodation reservations. Does not apply to flights, transfers, activities, travel insurance, event tickets or other items sold through Whistler.com.
Testimonials
"A few years ago, I tried booking through Whistler.com and was helped by the lovely Leah Regan. Now I will always reach out to her whenever I book. Not only is she knowledgeable about Whistler, she is very helpful in getting me what I want. And if she doesn't, she finds alternatives for me. Even though we've only communicated through email, I can always sense a smile through the internet always willing to help."
"Justin has been an awesome help over at TW and the length of our email thread just speaks to his level of detail and thoroughness! Hats off to him."
"Alli who helped with my booking was very helpful. Great experience."
"Live chat with local was helpful"
"Phone help was exceptional!"
"Alli was extremely helpful! Thank you."
"Great service for first time visitors."
"Alli Armstrong has been very helpful throughout this process."
"Great chat with Chris and good help, thanks."
"Leah Regan was amazing! She was super helpful and really understood our needs. The booking was super easy and we are very happy with everything"
"Thank you Jesica for the fast work! The process was very simple, I like how I can book my itinerary via an email link."
"Amazing people! Very friendly, and always ready to help you! Thanks a lot guys! YOU ARE AMAZING!"
"Camille was very helpful"
"Great help with the chat person that was able to put the quote together for me based on my needs. Thank you."
"Fast online services and customer service through chat is very helpful and accommodating."
"Great information all in one location."
"Devon was a big help!"
"Jesica is amazing! Follow up on us and helped us with our reservations."
"We could not be happier! From the transport, to the ski delivery, to the grocery delivery, to the condo, and to the loveliness that is Whistler. The boys have skied all day in excellent conditions and they are raving. They don’t rave about anything usually! I almost want to cry when I think about the amount of stress you took off of my shoulders while planning this trip."
"Camille was very friendly, answered everything and provided me with the right links and resources."
"Alli answered all of my questions, she went above and beyond to assist me even after the phone call with other inquiries that I have, saving me a lot of time. She also has an amazing vibe (and voice), it makes me really want to deal with her the next time I visit Whistler."
"Just wanted to thank you SO MUCH for all the help you gave us on planning our vacation to Whistler. We all had a fantastic and memorable time. We got there with only 2 skiers and left with FIVE!! The ski instruction really made a difference for the first time skiers. By the end they were all skiing wonderfully. The restaurants we ate at were all good. We also loved the bobsledding and the snow mobiling. Everyone was super nice to us!. Bottom line we LOVE Whistler and can't wait to come again!! We really, really appreciate all you did to help make our trip wonderful!!"
"Excellent customer service! Leah was awesome!"
"Devon was exceptionally helpful!"
"Chris has been really patient and so very helpful. Much appreciated."
"Chris Watson at Whistler.com provided top class service. He was extremely professional and knowledgeable. He was patient and he listened and catered to all my requests. In addition, he helped me arrange my itinerary. I really appreciate his time and effort in assisting with my booking."
"Leah Regan that helped me was fantastic and very patient with answering all my questions."
"Leah was amazing!"
"I spoke with Jessica today and she was so helpful. Very professional and very quick, very polite and very informative! A true gem to deal with. She answered every question I had but also went over and above suggesting things I could do while my family went ziplining. It's really so appreciated when you are from another province. A++ for my experience."
"W.com is the bees knees. Amazing, brilliant, wonderful, fantastic!"
"Super easy to book, our agent Jessica was super helpful with lots of great advice on tours available"
"Justin Biehl has once again been the highlight during this process! I can not speak highly enough about his customer service skills, also assisting me to understand how my Whistler Rewards membership works. Since my first trip in June of this year, I am now looking forward to my fourth trip. There is nowhere else I'd rather spend my birthday!"
"Great customer support!"
"You guys are always great. I tell everyone about your service."
"Thank you to Devon for all her help."
"Leah was so patient with all my questions and so helpful with info, etc. Thank you, Leah!"
"The website is quick and easy. And staff are quick to reply to emails when I needed help."
"Leah was extremely patient and responsive in answering all my questions and giving me suggestions!"
"Brilliant help from Devon at Whistler.com. Easy to understand booking forms. Thank you."
"Congratulations to Jessica Romero for her good explanation and recommendation."
"Devon was a wealth of information. She was very helpful!"
"Quick, friendly responses from Jesica who really wanted to help us have the best possible trip. We were amazed as to how knowledgeable she was and how helpful she was at providing us with information to help us make decisions as to what activities to do. We felt she really listened to us and wanted us to have a lovely holiday. What top notch service! So quick, so helpful and so friendly - what more could you ask for?"