Whistler’s Official Central Reservations

As the Official Central Reservations for Tourism Whistler, our methods and best practices are second-to-none. We work closely with a wide selection of resort accommodation and activity providers to ensure our customers receive the best vacation possible.

We Know Whistler

At Whistler.com, we come to work every day for one reason – to share our passion for the mountains. Our office is located at the base of Whistler and Blackcomb Mountains, and our travel consultants live and breathe Whistler every day. We’re a team of skiers, bikers, snowboarders, golfers and hikers that happen to live and work in the best alpine ski destination in the world.

Real Advice, Real-Time

We go to great lengths to try before you buy so that we can give you the best advice on any aspect of the resort including accommodation, lift tickets, snow school, golf, spas and things to do in every season. Plus, we're based in Whistler, so always have the most up-to-date, local tips on conditions and what's on. Want to know real-time mountain conditions? No problem, we’ll take a ski break and get back to you.

Book With Confidence

During uncertain times, we understand how planning a trip to Whistler can be overwhelming. We've got you covered through our Book With Confidence program, so you can plan ahead and secure the vacation you want at the lowest prices.

Many of Our Partners Provide Protection Against:

    Resort Closure
    Travel Disruptions

    *Due to Covid-19

If your trip is affected by one of the above coronavirus-related events or travel disruptions, you may be entitled to receive a full refund, a free date change, or credit towards a future stay. When booking your vacation, please review the individual policies outlined by each business as cancellation policies and refunds are the sole responsibility of the accommodation or activity provider that you have included within your purchase.

Terms & Conditions

Terms & Conditions

  • If your trip is affected by coronavirus-related events or travel disruptions, your cancellation policy will vary based on each product purchased on your itinerary. Upon cancellation, we will work with you to ensure your trip is either rescheduled, credited towards a future stay, or fully/partially refunded depending on the cancellation policies outlined by each lodging, activity, transportation and resort partner. See list of participatining partners below.
  • Cancellation policies outlined by accommodation, activity, & transportation partners may vary and are subject to change up until the time of booking. For further details, please consult your reservation policies upon completing your booking.
  • Proof Requirements: If cancellation occurs due to travel disruptions, Whistler.com and/or it's suppliers reserves the right to require you to submit proof to verify the basis for which you are cancelling. This may include but not limited to, physician verifications, travel documents, or other material deemed necessary to process your cancellation request.
  • Resort Closure must be due to a coronavirus-related event and considered a complete closure of the Whistler Blackcomb ski resort for the duration of your vacation. Resort closures due to weather or avalanche conditions are not covered under this policy.
  • Travel Disruptions must be in the form of a 'defer travel' advisory or a written formal notice that is issued by the Government of Canada advising travellers to avoid all travel or avoid non-essential travel to or within British Columbia.
  • Refund amounts: Should you be eligible for a refund, the amount of your refund will be based on payment terms as agreed to upon booking. Some properties may deduct a cancellation fee or deposit from your refund amount. Please see your official confirmation document for these details.
  • Ski Pass products are covered seperately under Epic Coverage which is included free on all pass holders products including the new Whistler Blackcomb Day Pass. Epic Coverage provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19. Book with Confidence Program does not include any other WB products – season pass, day pass, snow school etc.
  • As a requirement for eligibility, should a coronavirus-related event affect your travel plans you must cancel your booking immediately and notify us within 48 hours of when you know you’re going to cancel. Failure to do so could result in denial of cancellation or return of funds.
  • Pre-existing travel restrictions (such as known border closures or travel bans) or other conditions that occured prior to the time of booking may not be covered by this program. Please ensure you check travel regulations prior to making a reservation.
  • Our Book With Confidence program does not serve as travel insurance and does not provide coverage beyond the control of the products sold through Whistler.com. Airfare, Travel Insurance, Seasons Passes and other portions of your vacation that are not reserved directly through Whistler.com are not covered under this policy. Please contact each provider directly to inquire if you may cancel these portions of your trip.

Frequently Asked Questions

What should I do before booking my trip to Whistler?

Prior to booking a vacation to Whistler, we recommend you do your research and plan ahead. Visit whistler.com/covid for everything you need to know about visiting Whistler.

When reserving your trip to Whistler, please review the individual booking and cancellation policies outlined throughout the online booking process or call 1.800.944.7853 to speak with our local Travel Consultants.

Consider purchasing travel insurance, which may provide coverage for coronavirus-related events. Be sure to carefully read the policy coverage for details.

Where can I find out more information regarding travel or health advisories?

We strongly recommend that all travelers follow health and safety information from health officials as well as travel advisories from local authorities. For your convenience, we have provided a list of resources through our Know Before Your Go guide.

Where can I find information on what's open in Whistler during my vacation?

Consult Whistler's Doors Open Directory to see what businesses are open and how they have modified their operations in response to Covid-19.

What should I do if I need to cancel my trip due to a coronavirus-related event?

Our Whistler Local Travel Consultants are here to assist with any questions you may have about postponing or cancelling your trip to Whistler. Call us at 1.800.944.7853 to speak with our team about options.

Will I automatically receive a refund if I cancel my trip?

Cancellation policies are set by our accommodation and activity partners and at the discretion of each business. In event of coronavirus-related event, we are encouraging our local partners to look beyond their standard policies to accommodate cancellation requests where possible. Through our Book With Confidence program, we are recommending our partners provide either a full refund, a free date change, or credit towards a future stay.

Am I able to cancel my reservation online?

When cancelling online, regular cancellation policies as outlined in your confirmation document will apply. In order to cancel due a coronavirus-related event, we recommend you contact our local travel consultants at 1.800.944.7853 to review your cancellation options.

Participating Partners

These Whistler.com partners have committed to supporting the Book with Confidence program:

Why Book with WHISTLER.COM?

Flexible Cancellation Policies

We work closely with our local resort partners to ensure travel to Whistler is flexible. Many of our hotel and activity partners offer flexible cancellation policies to give you peace of mind when planning your vacation.

In addition, international travellers as well as residents of British Columbia will have the option to purchase Trip Cancellation Insurance upon check-out. Travel Insurance is offered and underwritten by Travel Guard, one of the leading travel insurance companies in the world. Protect your vacation investment and purchase travel insurance.

If you would like assistance planning your trip to Whistler, please contact one of our local Travel Consultants at 1.800.944.7853 who will the perfect vacation package for you.

Price Match Guarantee

Whistler.com guarantees the lowest prices on accommodation in Whistler. If you can find a lower price within 48 hours of booking your reservation, we'll match it and refund the difference, or cancel your reservation without penalty. So go ahead and shop around. We'll meet or beat any other offers out there!

Terms and Conditions

  • Rate must be for the exact same property, property manager, quality level, number of guests and same currency.
  • Refund and payment policies must be the same.
  • Arrival and departure dates must be the same.
  • Rate must be available to all general consumers, not bulk rates for groups, travel organizations, membership clubs or organizations.
  • Does not apply to credential, negotiated, convention, award redemptions, coupon, package, or travel industry rate programs.
  • Does not apply to rates offered without the specific hotel and location being disclosed until the consumer completes the reservation.
  • Price Match Guarantee only applicable for accommodation reservations. Does not apply to flights, transfers, activities, travel insurance, event tickets or other items sold through Whistler.com.

Whistler Based Travel Consultants

Our team of Travel Consultants live and play in this beautiful setting and their first-hand knowledge of Whistler Resort ensures your vacation is planned perfectly. We get to try before you buy which makes us experts in all aspects of the resort including accommodations, activities, lift tickets, snow school, golf, spas and more.

Largest and Widest Accommodation Selection

More than 95 per cent of Whistler's accomodation options can be found on Whistler.com, which means it's easy to find the perfect home away from home based on your needs. Choose from a variety of rates and amenities suit the accommodation budgets and requirements of all travellers, from family-friendly condos and chalets, to luxury hotel suites and executive homes.

One Stop Shopping

Whistler.com does a lot more than simply book accommodation. Our Travel Consultants will take care of every detail of your vacation, making it your most memorable to date. We can arrange for everything from airport transfers, to activities, stay and ski packages, tours and rentals. In just one, simple phone call you can have your entire vacation booked, easy and stress free.

Personalized Packages

Have somewhere in particular you'd like to stay? Or something special you'd like to do while you're here? Our Travel Consultants will build you a bespoke package, turning your dream Whistler vacation into a reality. They can also provide no-obligation quotes, giving you time to review all your options. We are so confident in our ability to offer you an unbeatable price that we have a best price guarantee - if you find accommodation rates lower than ours we will match it or refund you with no hassle.

Secure Online Booking

You can always feel safe and secure when booking with Whistler.com. All data entered on this website is encrypted with 256-bit SSL technology using an Amazon Validation Certificate.

Legally Zoned and Licenced Accommodation

All accommodation sold on whistler.com is legally zoned and licenced. For more information regarding accommodation and local zoning laws, please visit the Resort Municipality of Whistler's website.

Katie Copland

Katie Copland
Reservations Supervisor

Prefers Blackcomb for snowboarding, and Alta Lake for summer sunset paddleboard sessions.

Phone: 604 966 3214

Email: katie@whistler.com

Jenny Pedersen

Jenny Pedersen
Senior Manager, Sales

Earning après in Whistler for 21 years by backcountry skiing, snowmobiling, mountain biking, fish fighting and hunting.

Phone: 604 966 3215

Email: jenny@whistler.com

Justin Biehl

Justin Biehl
Groups Specialist

A local fun-haver with the skills acquired through many years of travelling to help you experience that once-in-a-lifetime feeling.

Phone: 604 966 3218

Email: justin@whistler.com

Jason McClean

Jason McClean
Golf Specialist

Golfer & baseball player by summer, hockey and skier by winter. Highly suggests any of the 4 golf courses (and their patios) in the Whistler area. Find him on the fairways around Whistler.

Phone: 604 966 3225

Email: jason@whistler.com

Chris Watson

Chris Watson

In winter - skier. In summer - just add water. Loves mountains, lakes & rivers. Suggests rafting the Elaho.

Phone: 604 966 3220

Email: chris@whistler.com

Kylie Saso

Kylie Saso

Explorer. Snowboarder. Biker. Camper. Recommends a double Caesar from Seppos.

Phone: 604 966 3217

Email: kylie@whistler.com

Devon Jenkins

Devon Jenkins

Spends winter snowboarding Blackcomb, then enjoying après at RMU. Spends summer at the lakes or on the trails with her husky.

Phone: 604 966 3227

Email: devon@whistler.com

Leah Regan

Leah Regan

Aspiring snowboarder in the winter and playing golf, biking, or at the local lakes all summer.

Phone: 604 966 3207

Email: leah@whistler.com

Jesica Romero

Jesica Romero

Loves the mountains, especially in the summer time! Really enjoys going camping, biking, hiking and going to the lakes.

Phone: 604 966 3208

Email: jesica@whistler.com

Alli Armstrong

Alli Armstrong

Falling on her snowboard in the winter, and in the summer – falling off her paddleboard. Rainbow Park/Alta Lake enthusiast. You can usually catch her at Alpine Café on her days off.

Phone: 604 966 3219

Email: alli@whistler.com


"Kylie, just wanted to thank you SO MUCH for all the help you gave us on planning our vacation to Whistler. We all had a fantastic and memorable time. We got there with only 2 skiers and left with FIVE!! The ski instruction really made a difference for the first time skiers. By the end they were all skiing wonderfully. The restaurants we ate at were all good. We also loved the bobsledding and the snow mobiling. Everyone was super nice to us!. Bottom line we LOVE Whistler and can't wait to come again!! We really, really appreciate all you did to help make our trip wonderful!!"

Crystal (January, 2023)

"Great fast service from Kylie on the chat."

Tania (November 2022)

"Excellent customer service! Leah was awesome!"

Humberto (November 2022)

"Devon was exceptionally helpful!"

Karen (November 2022)

"Chris has been really patient and so very helpful. Much appreciated."

Julianne (November 2022)

"Chris Watson at Whistler.com provided top class service. He was extremely professional and knowledgeable. He was patient and he listened and catered to all my requests. In addition, he helped me arrange my itinerary. I really appreciate his time and effort in assisting with my booking."

Unknown (August 2022)

"Kylie was very helpful."

Kelly (August 2022)

"Leah Regan that helped me was fantastic and very patient with answering all my questions."

Larissa (August 2022)

"Leah was amazing!"

Stephen (August 2022)

"I spoke with Jessica today and she was so helpful. Very professional and very quick, very polite and very informative! A true gem to deal with. She answered every question I had but also went over and above suggesting things I could do while my family went ziplining. It's really so appreciated when you are from another province. A++ for my experience."

Stephanie (August 2022)

"W.com is the bees knees. Amazing, brilliant, wonderful, fantastic!"

Tegan (July 2022)

"Super easy to book, our agent Jessica was super helpful with lots of great advice on tours available"

Ashley (July 2022)

"Kylie was exceptional, both on our "Chat" and over the telephone. Very helpful, thorough, and professional. A most pleasant and reassuring experience"

Cindy (July 2022)

"Justin Biehl has once again been the highlight during this process ! I can not speak highly enough about his customer service skills, also assisting me to understand how my Whistler Rewards membership works. Since my first trip in June of this year, I am now looking forward to my fourth trip. There is nowhere else I'd rather spend my birthday!"

Susan (July 2022)

"Great customer support!"

Lisa (June 2022)

"You guys are always great. I tell everyone about your service."

Erin (June 2022)

"Kylie S is great and super helpful"

(June 2022)

"Thank you to Devon for all her help."

Ian (May 2022)

"Leah was so patient with all my questions and so helpful with info, etc. Thank you, Leah!"

Ginnoula (May 2022)

"The website is quick and easy. And staff are quick to reply to emails when I needed help."

Laing (May 2022)

"Leah was extremely patient and responsive in answering all my questions and giving me suggestions!"

Dorianne (May 2022)

"Brilliant help from Devon at Whistler.com. Easy to understand booking forms. Thank you."

Avril (May 2022)

"Congratulations to Jessica Romero for her good explanation and recommendation."

Antonio (May 2022)

"Devon was a wealth of information. She was very helpful!"

Marien (May 2022)

"Quick, friendly responses from Jesica who really wanted to help us have the best possible trip. We were amazed as to how knowledgeable she was and how helpful she was at providing us with information to help us make decisions as to what activities to do. We felt she really listened to us and wanted us to have a lovely holiday. What top notch service! So quick, so helpful and so friendly - what more could you ask for?"

Sara (April 2022)

"Great help on the phone and a very smooth process! (Jesica)"

Gary (March 2022)

"It was very easy to make our reservations and everything was wonderful. The Condo was perfect for our family ski vacation with plenty of room for everyone. Parking is underground so no having to scrape off snow. We were easily able to walk to the village areas. There was a very short walk to be able to put on our skis and head down to the lifts. It was very enjoyable."

Kathleen (March 2022)

"I wanted to thank you for your help along the way. All arrangements worked as needed and the new snow of the last days of February made for a great skiing adventure. All shuttles were on time and appropriate. Thank you once again and a tip of the toque to you for your professional efforts."

Bob (March 2022)

"Chris, everything went perfect, including the arrival of fresh snow. Thank you for all the planning efforts. Highly recommend your service."

Bob (March 2022)

"You guys have a great system. Made it super easy. Outstanding service. Looking forward to our trip :)"

Michael (February 2022)

"Leah Regan was extremely helpful. Booking was quick and easy."

Denise (February 2022)

"Carmen is fantastic and helped me make my reservation from start to finish."

David (February 2022)
Whistler Lifestyle Blog

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