Whistler’s Official Central Reservations

Terms & Conditions

• If your trip is affected by coronavirus-related events or travel disruptions, your cancellation policy will vary based on each product purchased on your itinerary. Upon cancellation, we will work with you to ensure your trip is either rescheduled, credited towards a future stay, or fully/partially refunded depending on the cancellation policies outlined by each lodging, activity, transportation and resort partner. See list of participatining partners below.
• Cancellation policies outlined by accommodation, activity, & transportation partners may vary and are subject to change up until the time of booking. For further details, please consult your reservation policies upon completing your booking.
• Proof Requirements: If cancellation occurs due to travel disruptions, Whistler.com and/or it's suppliers reserves the right to require you to submit proof to verify the basis for which you are cancelling. This may include but not limited to, physician verifications, travel documents, or other material deemed necessary to process your cancellation request.
• Resort Closure must be due to a coronavirus-related event and considered a complete closure of the Whistler Blackcomb ski resort for the duration of your vacation. Resort closures due to weather or avalanche conditions are not covered under this policy.
• Travel Disruptions must be in the form of a 'defer travel' advisory or a written formal notice that is issued by the Government of Canada advising travellers to avoid all travel or avoid non-essential travel to or within British Columbia.
• Refund amounts: Should you be eligible for a refund, the amount of your refund will be based on payment terms as agreed to upon booking. Some properties may deduct a cancellation fee or deposit from your refund amount. Please see your official confirmation document for these details.
• Ski Pass products are covered seperately under Epic Coverage which is included free on all pass holders products including the new Whistler Blackcomb Day Pass. Epic Coverage provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19. Book with Confidence Program does not include any other WB products – season pass, day pass, snow school etc.
• As a requirement for eligibility, should a coronavirus-related event affect your travel plans you must cancel your booking immediately and notify us within 48 hours of when you know you’re going to cancel. Failure to do so could result in denial of cancellation or return of funds.
• Pre-existing travel restrictions (such as known border closures or travel bans) or other conditions that occured prior to the time of booking may not be covered by this program. Please ensure you check travel regulations prior to making a reservation.
• Our Book With Confidence program does not serve as travel insurance and does not provide coverage beyond the control of the products sold through Whistler.com. Airfare, Travel Insurance, Seasons Passes and other portions of your vacation that are not reserved directly through Whistler.com are not covered under this policy. Please contact each provider directly to inquire if you may cancel these portions of your trip.

What should I do before booking my trip to Whistler?

Prior to booking a vacation to Whistler, we recommend you do your research and plan ahead. Visit whistler.com/covid for everything you need to know about visiting Whistler.

When reserving your trip to Whistler, please review the individual booking and cancellation policies outlined throughout the online booking process or call 1.800.944.7853 to speak with our local Travel Consultants.

Consider purchasing travel insurance, which may provide coverage for coronavirus-related events. Be sure to carefully read the policy coverage for details.

Where can I find out more information regarding travel or health advisories?

We strongly recommend that all travelers follow health and safety information from health officials as well as travel advisories from local authorities. For your convenience, we have provided a list of resources through our Know Before Your Go guide.

Where can I find information on what's open in Whistler during my vacation?

Consult Whistler's Doors Open Directory to see what businesses are open and how they have modified their operations in response to Covid-19.

What should I do if I need to cancel my trip due to a coronavirus-related event?

Our Whistler Local Travel Consultants are here to assist with any questions you may have about postponing or cancelling your trip to Whistler. Call us at 1.800.944.7853 to speak with our team about options.

Will I automatically receive a refund if I cancel my trip?

Cancellation policies are set by our accommodation and activity partners and at the discretion of each business. In event of coronavirus-related event, we are encouraging our local partners to look beyond their standard policies to accommodate cancellation requests where possible. Through our Book With Confidence program, we are recommending our partners provide either a full refund, a free date change, or credit towards a future stay.

Am I able to cancel my reservation online?

When cancelling online, regular cancellation policies as outlined in your confirmation document will apply. In order to cancel due a coronavirus-related event, we recommend you contact our local travel consultants at 1.800.944.7853 to review your cancellation options.

These Whistler.com partners have committed to supporting the Book with Confidence program:

We work closely with our local resort partners to ensure travel to Whistler is flexible. Many of our hotel and activity partners offer flexible cancellation policies to give you peace of mind when planning your vacation.

In addition, international travellers as well as residents of British Columbia will have the option to purchase Trip Cancellation Insurance upon check-out. Travel Insurance is offered and underwritten by Travel Guard, one of the leading travel insurance companies in the world. Protect your vacation investment and purchase travel insurance.

If you would like assistance planning your trip to Whistler, please contact one of our local Travel Consultants at 1.800.944.7853 who will the perfect vacation package for you.

Whistler.com guarantees the lowest prices on accommodation in Whistler. If you can find a lower price within 48 hours of booking your reservation, we'll match it and refund the difference, or cancel your reservation without penalty. So go ahead and shop around. We'll meet or beat any other offers out there!

Terms and Conditions

• Rate must be for the exact same property, property manager, quality level, number of guests and same currency.
• Refund and payment policies must be the same.
• Arrival and departure dates must be the same.
• Rate must be available to all general consumers, not bulk rates for groups, travel organizations, membership clubs or organizations.
• Does not apply to credential, negotiated, convention, award redemptions, coupon, package, or travel industry rate programs.
• Does not apply to rates offered without the specific hotel and location being disclosed until the consumer completes the reservation.
• Price Match Guarantee only applicable for accommodation reservations. Does not apply to flights, transfers, activities, travel insurance, event tickets or other items sold through Whistler.com.

Our team of Travel Consultants live and play in this beautiful setting and their first-hand knowledge of Whistler Resort ensures your vacation is planned perfectly. We get to try before you buy which makes us experts in all aspects of the resort including accommodations, activities, lift tickets, snow school, golf, spas and more.

More than 95 per cent of Whistler's accomodation options can be found on Whistler.com, which means it's easy to find the perfect home away from home based on your needs. Choose from a variety of rates and amenities suit the accommodation budgets and requirements of all travellers, from family-friendly condos and chalets, to luxury hotel suites and executive homes.

Whistler.com does a lot more than simply book accommodation. Our Travel Consultants will take care of every detail of your vacation, making it your most memorable to date. We can arrange for everything from airport transfers, to activities, stay and ski packages, tours and rentals. In just one, simple phone call you can have your entire vacation booked, easy and stress free.

Have somewhere in particular you'd like to stay? Or something special you'd like to do while you're here? Our Travel Consultants will build you a bespoke package, turning your dream Whistler vacation into a reality. They can also provide no-obligation quotes, giving you time to review all your options. We are so confident in our ability to offer you an unbeatable price that we have a best price guarantee - if you find accommodation rates lower than ours we will match it or refund you with no hassle.

You can always feel safe and secure when booking with Whistler.com. All data entered on this website is encrypted with 256-bit SSL technology using an Amazon Validation Certificate.

All accommodation sold on whistler.com is legally zoned and licenced. For more information regarding accommodation and local zoning laws, please visit the Resort Municipality of Whistler's website.