Whistler Visitor Centre

Welcome to Whistler! Whether you are in town for a day trip or an extended vacation, drop in and speak to one of our friendly and professional team members for up-to-date information on what's happening around town. We can assist with everything from accommodation and bus schedules to directions and activity information – just ask!

Services

The Whistler Visitor Centre is Whistler’s official resource for all in-resort information (activities, dining, accommodation and transportation). The Visitor Centre offers a range of products and provides quick, accurate and friendly service.

  • Brochures, maps, guide books
  • Accommodation and Activity Bookings
  • Information on local events, dining options, shops, sightseeing and more
  • Whistler Transit bus schedules and tickets
  • British Columbia information
  • Bear Smart souvenirs
  • Phonebox pre-paid and monthly cell phone plans
  • Calling cards

Mobile Live Chat Service

Ask Whistler is a mobile live chat service ready to help you uncover everything Whistler has to offer, from getting insider tips on things to do, to deciding where to go for dinner, or even helping you find your way. Think of it as your own personal concierge at your fingertips. Live agents are available seven days a week.


BC Travel Planning

As well as up-to-date information on everything Whistler has to offer, the Whistler Visitor Centre is the first point of reference for tourists to gather information about other communities in the beautiful province of British Columbia. Guests are welcome to come in and explore a wide range of information on accommodation, tours, events, recreational opportunities, parks and other provincial destinations. The staff are both knowledgeable and resourceful, ready to assist visitors and community members alike with their travel planning.

Drop in for advice, or if you prefer, Whistler Visitor Centre agents are also availabe to answer questions by phone and email.

Contact Details

Drop in for advice, use our mobile live chat, or we can answer your questions by phone and email:

Phone
1.604.935.3357
Toll-Free
1.877.991.9988
Email
activity@tourismwhistler.com
Live Chat Service
www.whistler.com/chat

Hours

Sunday – Thursday: 9 AM to 5 PM*
Friday – Saturday: 9 AM to 7 PM*
*Hours are subject to change.

Where is the Whistler Visitor Centre?

The Whistler Visitor Centre is located at 4230 Gateway Drive Whistler, adjacent to the bus and taxi loop. Parking is available outside the Centre for 15 minutes, or you can park in the Day Lots located on Blackcomb Way.


View Map of Whistler Visitor Centre


View Larger Map

COVID-19 Safety Plan for the Whistler Visitor Centre

As we continue to work through the COVID-19 pandemic, the health and safety of all visitors and employees is a top priority ensuring the necessary steps are taken to support a safe environment.

Aligned with that, Tourism Whistler is required by section 21 (2)(c) of the Workers Compensation Act to establish occupational health and safety policies in accordance with Occupational Health & Safety Regulation, and have been directed by WorkSafe BC to develop a COVID-19 Safety Plan that outlines the guidelines, policies, and protocols in place to reduce the risk of COVID-19 transmission. In accordance with the Provincial Health Officer, the plan will be posted at the workplace and available to all employees.

Outline of protocols for the Whistler Visitor Centre:

Physical Distancing

  • Plexi-glass barriers have been installed at the desk to provide a barrier between employees and visitors
  • Floor markings have been added indicating one-way travel within the facility with one entrance and one exit
  • Stanchions are in place to keep Visitor Centre guests distanced from other guests using the building
  • Floor decals are placed within the Visitor Centre and outside to manage lines and remind visitors of physical distancing measures
  • Two employees maximum are permitted behind the service desk and must enter / exit via opposite sides of the pillar inside the desk rather than walking past each other to stay 2 metres apart
  • Two visitors per party are permitted at the service desk to allow for low occupancy within the Visitor Centre (maximum 4 visitors)
  • Physical distancing and occupancy limit signage is posted as a reminder of physical distancing measures

Good Hygiene Practices

Everyone is encouraged to:

  • Use hand sanitizer stations which are located at the entrance of the Visitor Centre
  • Practice proper sneezing and coughing etiquette
  • Avoid touching their face
  • When physical distancing is not an option, wearing a mask is encouraged
  • Limit touching collateral such as maps between employee and guest as much as possible
  • Stay at home if experiencing any symptoms of illness, which include: sore throat, cough, fever, shortness of breath
  • Travel within the designated path inside the Visitor Centre as directed by floor signage

Personal Protective Equipment

  • Mask wearing is being encouraged in Whistler by the Resort Municipality of Whistler (RMOW). We will have masks provided by the RMOW to give to guests. It is not mandatory, but we will recommend guests wear masks while visiting Whistler.

Cleaning and Sanitizing

  • Cleaning and disinfecting frequency will increase, including wiping down high contact surfaces that guests have come in contact with, to reduce the risk of spreading COVID-19
  • Card transactions will be encouraged whenever possible to limit cash transactions. Moneris machine must be wiped down by employees after each use.
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