Know Before You Go

Whistler Travel Facts and Information

This collection of handy facts and useful travel information will help you plan your trip to Whistler, whether you're visiting from abroad or within Canada. Make the most of your time here by being prepared before you arrive.

Whistler Insider: Know Before You Go

New Travel Requirements for Mexican Citizens

Effective February 29, 2024, Mexican citizens need to meet new requirements to travel to Canada. Learn more on the Government of Canada website.

Winter Tire Advisory

Winter tires or chains are required to travel along the Sea to Sky Highway (Highway 99) from October 1 to March 31. Learn more.


Requirements for Entering Canada

Visa and Passport Requirements

Electronic Travel Authorization (eTA)

The Government of Canada requires an Electronic Travel Authorization (eTA) for visits of up to 6 months or to transit via a Canadian airport. All visa-exempt foreign nationals must obtain an eTA before boarding a flight to Canada.

International Visitors

Persons visiting from countries other than the United States should carry their passport and may require a visitor visa or Electronic Travel Authorization (eTA) to enter Canada. Other regulations apply if an extended stay, work or certain types of business activity are contemplated. Check with your nearest Canadian Consulate for current requirements well in advance of travel.

Visitors from the United States

The Western Hemisphere Travel Initiative (WHTI) is US legislation that requires all travellers carry a valid passport or other appropriate secure document, or combination of documents that establish citizenship and identity when travelling to the United States from within the Western Hemisphere.

Anyone travelling by air between the United States and Canada is required to present a valid passport or NEXUS, SENTRI or FAST card (when used at designated airports) to enter or re-enter the United States.

A valid passport OR one of the following documents is mandatory for any person over the age of 16 travelling between the United States and Canada by LAND or SEA/WATER (including cruises and ferries):

  • US Passport, Passport Card (not valid for international air travel)
  • A NEXUS, SENTRI or FAST Card
  • State or Province-issued Enhanced Driver’s License (not valid for international air travel)
  • Form I-872 American Indian Card, or (when available) Enhanced Tribal Card

As of June 1, 2009, US and Canadian citizens under the age of 16, or under the age of 19 if travelling with a school, religious, or other youth group, may present a birth certificate, Consular Report of Birth Abroad, Canadian Citizenship Card or a naturalization certificate. Birth certificates can be an original, photocopy, or certified copy.

What is NEXUS?

NEXUS is a joint program between the Canada Border Services Agency (CBSA) and US Customs and Border Protection (CBP) that expedites the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

Obtaining a NEXUS card

To become a member in the NEXUS program, you must submit an application and go through a registration process, satisfy the eligibility criteria, be admissible in Canada and the United States, and pass risk assessments by both countries.

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all participating NEXUS air, land and marine ports of entry.


Admissibility to Canada

People intending to visit Canada who are inadmissible due to past criminal activity can apply to Citizenship and Immigration Canada's Rehabilitation Program to obtain temporary or permanent admission to Canada.


Crossing the Canadian Border with Children

Please note the following in regards to travelling with children into Canada:

  • Parents who share custody of their children should carry copies of the legal custody documents. It is also recommended that they have a letter of authorization from the other custodial parent to take the child on a trip out of the country. Such a letter will confirm that the child is not being abducted or taken against his/her will. The parents’ full name, address and telephone number should be included in the letter of authorization.
  • When travelling with a group of vehicles, parents or guardians should arrive at the border in the same vehicle as the children.
  • Adults who are not parents or guardians should have written permission from the parents or guardians to supervise the children. The permission letter should include addresses and telephone numbers where the parents or guardian can be reached.
  • CBSA officers watch for missing children, and may ask detailed questions about the children who are travelling with you.

Other Resources

Canadian Currency

Canadian currency comes in similar denominations to American currency. Coins come in:

  • Five cent (nickel)
  • Ten cent (dime)
  • 25 cent (quarter)
  • One dollar (loonie)
  • Two dollar (toonie)

Bills come in $5, $10, $20, $50, $100 and are multi-coloured. Canada does not have 1 or 2 dollar bills.


Credit Cards

Credit Card use is widespread. Visa, MasterCard, American Express and JCB International are accepted in nearly all shops, restaurants and hotels. Check with the vendor if you are unsure.


Currency Exchanges

The American dollar is widely accepted throughout Whistler Resort. If you need to exchange money, Whistler's banks can assist. Most banks have automatic teller machines (ATM) which are accessible 24 hours a day. ATMs accept Cirrus, Plus and Interac.

Banks

Name Area Address Phone
Scotiabank Creekside 101-2010 Innsbruck Drive 1.604.966.3230
BlueShore Financial Village 101-4321 Village Gate Boulevard 1.604.982.8000
RBC Royal Bank Village 101-4000 Whistler Way 1.604.938.5800
TD Canada Trust Village North 138-4370 Lorimer Road 1.604.905.5500
CIBC Village North 102-4338 Main Street 1.604.966.0200

Travel Insurance

Taking out a travel insurance policy to cover medical, theft, or loss for yourself and family is always a good idea. Canada is safe and tourist-friendly but you should always be prepared.

Whistler.com Official Central Reservations offers travel insurance to cover all your vacation needs including trip cancellation, baggage loss/delays, medical expenses and emergency medical transportation. Our travel insurance is offered and underwritten by Travel Guard, one of the leading travel insurance companies in the world covering six million travelers annually. Protect your vacation investment by purchasing travel insurance online or by calling 1.800.944.7853 to speak with one of our friendly travel consultants.

All charter services operating in British Columbia are insured and receptive tour operators are registered with the British Columbia Registry of Travel Companies.

Vehicle Insurance

If you are renting a car, rental companies always provide you with details on car insurance during your travels. Having car insurance while traveling in Canada certainly makes things much easier if you have been involved in a car accident. The British Columbia Automobile Association (BCAA) sells Visitor to Canada Insurance after arrival in British Columbia.

The British Columbia Automobile Association is affiliated with the American Automobile Association and provides information and roadside assistance.
Vancouver area: 1.604.268.5555
Rest of BC: 1.800.JOIN.CAA / 1.800.564.6222


Taxes

Goods and Services purchased in British Columbia are currently subject to the 8% PST (Provincial Sales Tax) and 5% GST (Goods and Services Tax). The majority of items such as lift tickets, activities, etc. are subject to one tax (5% GST). Lodging is subject to the 8% PST and 5% GST in addition to the 3% municipal and regional district tax.


Tipping

Tipping is standard practice in British Columbia, Canada. The standard minimum tip is 15 per cent. Tips are generally given to servers, taxi drivers, hairdressers, bartenders, spa therapists, hotel attendants and bellhops.

Roads and Weather

Driving Information

Driving to Whistler? View our Road Conditions for everything you need to know to make your trip as smooth as possible.

Tune into Mountain FM (102.1 in Whistler) for regular road and weather updates while travelling.

Travel Tip: Always check DriveBC.ca and Highway 99 Traffic Webcams for current conditions before getting on the road. Avoid peak travel times for a smoother journey and to help reduce congestion on the highway.


Weather and Webcams

Travel Tip: Always check the weather before making travel plans. If snow is in the forecast, be prepared for winter driving conditions. Keep in mind precipitation falling as rain in Vancouver and Squamish is often falling as snow in Whistler due to its higher elevation.

Emergency Contacts for Whistler

In case of a serious medical or other emergency: CALL 9-1-1 FOR ASSISTANCE.


Service Whistler Address Non-Emergency Phone
Medical Emergencies / Hospital - Whistler Health Care Centre 4380 Lorimer Road 1.604.932.4911
Whistler Fire Rescue Service 4315 Blackcomb Way 1.604.935.8260
Royal Canadian Mounted Police 4315 Blackcomb Way 1.604.932.3044
Whistler Search and Rescue Society 8001 Highway 99 1.604.932.2328

Sign Up for Whistler Alert Emergency Notification System

Whistler Alert is the official emergency notification system used by the Resort Municipality of Whistler to communicate with residents and visitors during emergencies via text message, phone, and email. Visitors are encouraged to register for the Whistler Alert system as part of their trip planning process.

When you register, you will be asked to provide your contact number and the date you plan to leave Whistler. You will no longer receive alerts after your intended departure date.


Roadside Assistance

For assistance with vehicle break-downs across the province.

Phone - Vancouver Area
1.604.293.2222
Phone - BC/Canada/USA
1.800.CAA.HELP / 1.800.222.4357
Phone - Cell/Mobile
*222

COVID-19 and Other Respiratory Illnesses

If you have symptoms of any respiratory infection, such as COVID-19, influenza, RSV or other coronaviruses, stay away from others until you feel better. If you cannot avoid close contact with others, take other preventive measures, such as wearing a mask in indoor spaces and cleaning your hands regularly.

Visit the BC Centre for Disease Control website for information on where to find rapid antigen tests, PCR tests and private testing clinics. Rapid antigen tests are available for free at many pharmacies, such as Shoppers Drug Mart and Rexall in Whistler Village.

There are no quarantine or COVID-19 testing requirements for travellers visiting Canada or British Columbia.

For more information on how to prevent the spread of COVID-19 and other respiratory illnesses, please consult the BC Centre for Disease Control or Whistler’s local public health agency, Vancouver Coastal Health.


Medical Services

Bring your provincial health card when you visit any medical service. Note if you do not have Canadian medical insurance, you will be required to pay at the time of service.

Hospital

Name Area Address Non-Emergency Phone
Whistler Health Care Centre (Hospital) Village North 4380 Lorimer Road 1.604.932.4911

Urgent Care Clinic: The UCC is a diagnostic and treatment centre where any medical illness, emergency or patient can be treated, and if necessary, referred to other hospitals. An emergency physician is available 8 AM to 10 PM every day and on-call after hours for emergencies. Patients are seen in order of urgency of problem, not time of arrival - so wait times may vary.

The clinic may be used for:

  • Any medical problem
  • Any emergency after hours
  • Out patient laboratory and diagnostic imaging services referred by any physician

Doctors and Clinics

Name Area Address Phone
Whistler 360 Health Village North 201-4380 Lorimer Road 1.604.932.3977
Community Health & Mental Health Services Village North 4380 Lorimer Road 1.604.932.3202

The clinics listed above provide the following services:

  • All regular family practice care (coughs, colds, etc.)
  • Follow-up visits
  • Minor injuries including suturing, casting and splinting
  • Prescriptions
  • STD testing and contraception
  • Acute orthopedic minor injuries
  • Check-ups and physicals
  • Sports medicine
  • Appointments and walk-ins
  • Visitors welcome
  • Open seven days a week

Dentists and Dental Hygiene

Name Area Address Phone
Whistler Dental Village North 34-4308 Main Street 1.604.932.3677
Creekside Dental Clinic Creekside 317-2063 Lake Placid Road 1.604.938.1550
Whistler Smiles Dental Clinic Village North 106-4369 Main Street 1.604.966.4500
Mountainview Dental Hygiene Village North 4368 Main Street 1.604.932.7820

Other Services

There are a range of other professional health services in Whistler including physiotherapists, massage therapists, chiropractors and acupuncturists.

Maps and Wayfinding

Plan ahead by using our maps and resources to find accommodation, restaurants, activity operators, shops and services.


Travel Tip: Visitors are strongly encouraged to do their research ahead of time, arrive with a plan, and make restaurant and activity reservations in advance.

Travel Responsibly in Whistler

Adventure has never been more important to us. We invite you to travel responsibly and patiently, and be conscious of your impact on the environment and our community.

Learn More
People travelling responsibly in Whistler People travelling responsibly in Whistler
Skiers loading new Fitzsimmons Express 8-pack chairlift at Whistler Blackcomb in British Columbia Canada

Know Before You Go:
New 8-Pack Open

The new, 8-person Fitzsimmons Express chairlift is now open! Here's what you need to know about skiing and riding in Whistler for the 2023/24 winter season.

Winter skiing in Whistler, BC

Your Purpose Has Found
Its Place

Welcome to a place where your passions come out to play. Pack your purpose and find yourself in Whistler this winter.

Last Minute Deals

Whistler Last Minute
Deals

Whistler.com's Suite Secrets offers the best, last minute Whistler deals on all types of accommodation.