Epic Coverage - Frequently Asked Questions
How do I sign up for Epic Coverage?
Epic Coverage is free for all pass holders and there is no sign up required.
Do I have to pay for Epic Coverage?
No, Epic Coverage is free for all pass holders. Historically, pass holders had to pay up to $35 if they chose to insure their pass against personal risk, but the new Epic Coverage program is now included with all passes.
Can I still purchase Pass Insurance?
No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it’s free for all pass holders.
Are all pass and card products are included in Epic Coverage?
Yes. All Whistler Blackcomb pass or card products are are included in Epic Coverage.
Do I still have Epic Coverage once I use my pass?
Yes, you will have Epic Coverage from when you purchase your pass through the end of the 2020/21 ski and ride season for qualifying personal events and through the “Core Season” for certain resort closures, depending on your coverage preferences selected.
What is covered by Epic Coverage?
Epic Coverage provides protection across a range of personal events and certain resort closures. A summary of the qualifying personal and resort closure events that are covered are shown below.
If any of the following happens over the course of next season, you will get a full or prorated refund:
- Job Loss
- Stat-At-Home Order from County, State, Country
- Injury, Sickness, Death
- Visa Rejection
- Jury Duty
- Military Service
- Employer Transfer
- And more
Resort Closure Between Thanksgiving (November 26, 2020) and Easter (April 4, 2021)
- Disease (E.g. Covid-19)
- Natural Disaster (specifically defined in resort Terms & Conditions)
You are covered when you need it the most, both now and throughout the season.
When does my Epic Coverage become effective?
Your Epic Coverage begins when you purchase your pass and agree to the terms and conditions of Epic Coverage, and lasts until the last day of the 2020/21 ski season for personal events and through the Core Season for certain resort closures.
What is the coverage period for a personal event?
If a qualifying personal event occurs between the purchase of your pass and the last day of the 2020/21 ski and ride season, you may be eligible for a full or prorated refund based on when your personal event occurred and/or how many days you are able to ski or ride during the season. Specific personal events must impact at least 30 consecutive days of the core season to qualify. Please see “How are refunds determined?” for more details.
When does a resort closure event need to occur to be covered?
A covered resort closure event must occur during the Core Season. The “Core Season” is from November 26, 2020 to April 4, 2021. This is the time period used to define the percentage of the season impacted when determining refunds. Please see the “How are Refunds Determined?” section for additional details.
Are resort closures caused by snow events covered by Epic Coverage?
No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures are not eligible for refunds.
Does Epic Coverage provide refunds, or just credits to apply to next season?
Epic Coverage provides refunds to our pass holders for the 2020/21 season, not a credit to apply to the purchase of a pass for the 2021/22 season.
If the entire 2020/21 season is lost due to a covered resort closure, would I get a full refund for my pass purchase?
Yes, if the entire 2020/21 season was lost due to all of our owned and operated resorts being closed from U.S. Thanksgiving to Easter due to disease (e.g. COVID-19), war, terrorism, or a natural disaster, then you would receive a 100% refund at the end of the 2020/21 season.
For refunds that are influenced by the number of days I ski or ride, how are the number of days I skied determined?
Any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our partner resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.
What happens if I already purchased Pass Insurance for the 2020/21 season?
You will be refunded the amount you paid for pass insurance by June 30, 2020.