Epic Coverage - Frequently Asked Questions
How do I sign up for Epic Coverage?
Epic Coverage is free for all pass holders and there is no sign up required. No later than November 1, 2021, Vail Resorts will provide further instructions via email on how to log in and select the coverage.
Do I have to pay for Epic Coverage?
No, Epic Coverage is free for all pass holders. Historically, pass holders had to pay up to $35 if they chose to insure their pass against personal risk, but the new Epic Coverage program is now included with all passes.
Can I still purchase Pass Insurance?
No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it’s free for all pass holders.
Are all pass and card products are included in Epic Coverage?
Yes. All Whistler Blackcomb pass or card products are are included in Epic Coverage.
Do I still have Epic Coverage once I use my pass?
Yes, you will have Epic Coverage from when you purchase your pass through the end of the 2021/22 ski and ride season for qualifying personal events and through the “Core Season” (December 7, 2021 and April 17, 2022) for certain resort closures, depending on your coverage preferences selected.
What is covered by Epic Coverage?
Epic Coverage provides protection across a range of personal events and certain resort closures. A summary of the qualifying personal and resort closure events that are covered are shown below.
If any of the following happens over the course of next season, you will get a full or prorated refund:
- Job Loss
- Stat-At-Home Order from County, State, Country
- Injury, Sickness, Death
- Visa Rejection
- Jury Duty
- Military Service
- Employer Transfer
- Travel Restriction due to United States or Canadian border closure
- And more
Resort Closure Between December 7, 2021 and April 17, 2022 due to:
- Disease (e.g. Covid-19)
- Natural Disaster (specifically defined in resort Terms & Conditions)
You are covered when you need it the most, both now and throughout the season.
When does my Epic Coverage become effective?
Your Epic Coverage begins when you purchase your pass and agree to the terms and conditions of Epic Coverage, and lasts until the last day of the 2021/22 ski season for personal events and through the Core Season (December 7, 2021 and April 17, 2022) for certain resort closures.
What is the coverage period for a personal event?
If a qualifying personal event occurs between the purchase of your pass and the last day of the 2021/22 ski and ride season, you may be eligible for a full or prorated refund based on when your personal event occurred and/or how many days you are able to ski or ride during the season. Specific personal events must impact at least 30 consecutive days of the core season to qualify. Please see “How are refunds determined?” for more details.
When does a resort closure event need to occur to be covered?
A covered resort closure event must occur during the Core Season. The “Core Season” is from December 7, 2021 to April 17, 2022. This is the time period used to define the percentage of the season impacted when determining refunds. Please see the “How are Refunds Determined?” section for additional details.
Will there be a reservation system for the 2021/22 season? How does this impact Epic Coverage?
While we do not know exactly how COVID-19 will impact our industry moving forward, Vail Resorts do not plan to have a reservation system next season.
If COVID-19 issues persist and restrictions are required at the resorts, will I get a refund?
If Vail Resorts announces a reservation system with capacity limits for all of our resorts for the 21/22 season prior to December 5, 2021, you will have a limited-time opportunity to opt out of your pass purchase and receive a refund if you have not used your pass.
Are resort closures caused by snow events covered by Epic Coverage?
No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures are not eligible for refunds.
If the entire 2021/22 season is lost due to a covered resort closure, would I get a full refund for my pass purchase?
Yes, if the entire 2021/22 season was lost due to all of our owned and operated resorts being closed during the Core Season (December 7th, 2021 to April 17th, 2022) due to disease (e.g. COVID-19), war, terrorism, or a natural disaster, then you would receive a 100% refund at the end of the 2021/22 season.
For refunds that are influenced by the number of days I ski or ride, how are the number of days I skied determined?
Any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our partner resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.