Meet the Team

We Know Whistler

At, we come to work every day for one reason – to share our passion for the mountains. Our office is located at the base of Whistler and Blackcomb Mountains, and our travel consultants live and breathe Whistler every day. We’re a team of skiers, bikers, snowboarders, golfers and hikers that happen to live and work in the best alpine ski destination in the world.

Real Advice, Real-Time

We go to great lengths to try before you buy so that we can give you the best advice on any aspect of the resort including accommodation, lift tickets, snow school, golf, spas and things to do in every season. Plus, we're based in Whistler, so always have the most up-to-date, local tips on conditions and what's on. Want to know real-time mountain conditions? No problem, we’ll take a ski break and get back to you.

The team is comprised of locals that have explored the area summer, winter, spring and fall for over 173 years combined.

Katie Copland

Katie Copland
Reservations Supervisor

Prefers Blackcomb for snowboarding, and Alta Lake for summer sunset paddleboard sessions

Phone: 604 966 3214


Jenny Pedersen

Jenny Pedersen
Reservations Manager

Earning après in Whistler for 21 years by backcountry skiing, snowmobiling, mountain biking, fish fighting and hunting.

Phone: 604 966 3215


Sarah Hart

Sarah Hart
Groups Specialist

Mountain Life lover! Skiier and snowboarder in Winter. Hiker, Biker and Lake Goer in Summer. Enjoys Après on a patio after a big day of adventuring!

Phone: 604 966 3272


Jason McClean

Jason McClean
Golf Specialist

Golfer & baseball player by summer, hockey and skier by winter. Highly suggests any of the 4 golf courses (and their patios) in the Whistler area. Find him on the fairways around Whistler.

Phone: 604 966 3225


Chris Watson

Chris Watson

In Winter - skier. In Summer - just add water. Loves mountains, lakes & rivers. Suggests rafting the Elaho.

Phone: 604 966 3220


Kylie Saso

Kylie Saso

Explorer. Snowboarder. Biker. Camper. Recommends a double Caeser from Seppos.

Phone: 604 966 3217


Matt Ehlinger

Matt Ehlinger

Lifelong skier, aspiring mountain biker and very bad golfer. Matt recommends bombing Peak to Creek for your last run and then heading straight to Dusty’s for an order of hot wings.

Phone: 604 966 3206


Carmen Praine

Carmen Praine

In the summer can be found fishing, paddling and golfing. Loves to explore the local snowshoe & ski trails in winter.

Phone: 604 938 2780


Devon Jenkins

Devon Jenkins

Spends winter snowboarding Blackcomb, then enjoying après at RMU. Spends summer at the lakes or on the trails with her husky.

Phone: 604 966 3227


Justin Biehl

Justin Biehl

A local fun-haver with the skills acquired through many years of traveling to help you experience that once-in-a-lifetime feeling.

Phone: 604 966 3218


Leah Regan

Leah Regan

Aspiring snowboarder in the winter and playing golf, biking, or at the local lakes all summer.

Phone: 604 966 3207



" has blown us away with their kindness and willingness to help. Super impressed. Thanks."

Rebecca (January, 2022)

"I'm writing to let you know how much I appreciate the service I have received for booking my transportation between Vancouver and Whistler.
Leah was my main contact for booking this trip. I had to make many modifications due to the COVID situation and she has been extremely patient, helpful and professional throughout.
With no hesitation, I will use for my future bookings and highly recommend it to my friends.
Thank you again for the wonderful service!"

Anna (December, 2021)

"You did such a fantastic job getting our reservations and answering my endless questions. We had so much fun!
I can't stress enough how much I appreciate your help.
Please pass this message along so everyone knows what a fantastic job you did for us!"

Kate (December, 2021)

"Thank you so much for all your help, you guys have made this a phenomenal experience, everything has been so much easier with your help and guidance. I really appreciate it. Take care and we will be back!"

Jane (December, 2021)

"Perfect, Thanks Katie. And this is why I continue to book with!"

Ryan (December, 2021)

"Easy, straightforward, detailed and well designed process, much appreciated!"

Jason (September, 2021)

"Stress-free & simple to do, ideal for vacation planning"

Kelli (September, 2021)

"You guys are always the best"

Erin (September, 2021)

"Leah was very helpful and made great suggestions for activities to do. The booking process was super simple!"

Maura (August, 2021)

"Kylie was awesome!!! So patient :)"

Katharine (August, 2021)

"Carmen was super helpful in choosing the right lodging for us!"

Guest (August, 2021)

"A++++ customer service"

Guest (August, 2021)

"I want to special thank agent Devon Jenkins to help me and my friends set up this awesome travel plan!"

Julia (August, 2021)

"Devon, you made this so much easier for me, I really appreciate it! Kudos for such great customer service!! It did not go unnoticed all of your help to give us the best experience possible."

Kayla (August, 2021)

"Great experience booking with Devon’s customer service was above and beyond!"

Jenay (August, 2021)

"Katie was super helpful-really appreciated the wonderful customer service!!"

Sophia (August, 2021)

"Called the 1-800 number and Carmen was awesome. Incredibly knowledgeable, helpful and friendly."

Matthew (August, 2021)

"Thanks Chris for putting in the extra effort. It's my childhood best friend's bachelorette party. You're great at your job! I can't say how much the extra effort is appreciated!"

Adrianna (August, 2021)

"Kylie Saso was super helpful on the phone and gave me many options for me to choose from. She then emailed me the various itinerary choices and then I was able to reserve it online myself. She was available frequently for my questions via email as well. Great experience! Can't wait to come visit!"

Kathi (August, 2021)

"Matt is the best rep!!!"

Patrick (May, 2021)

"Very nice, Katie in the live chat room was very helpful, really looking forward to our first time in Whistler!"

Chat Guest (May, 2021)

"Katie is amazing."

Shana (March, 2021)

"Booked using your Ask Whistler tool and chatted with customer service rep, helped me online and send link. Super easy and I liked seeing the booking details before confirming and paying."

Michelle (March, 2021)

"Katie & Carmen were amazing. Keep up the great work."

Ryan (March, 2021)

"Super clear and my travel consultant was perfect."

Mike (February, 2021)

"I really appreciate this Kylie! You have done an amazing job for us. I am very happy with the result of your efforts during this difficult and uncertain time."

Beatrice (January, 2021)

"I booked two trips through you guys this past Fall and seriously so happy with the customer service and booking process."

Julie (January, 2021)

"I got great help from Chris Watson on the live chat. "

Chat Guest (December, 2020)

"Carmen was amazing. She was helpful and efficient and made the process very easy."

Chat Guest (December, 2020)

"I had a great experience booking my trip with Chris."

Demian (December, 2020)

"I really want to thank you for all of your help and excellent customer service."

Allan (December, 2020)

" is the way to go for booking a vacation. Thanks again."

Chat Guest (December, 2020)

"This was a great experience. Kudos goes to Kylie Saso who made it work. She is a true gem."

Alex (November, 2020)

"Chris, you've been so helpful and I'm grateful for your guidance and support. I look forward to working together soon. "

Virtuoso Advisor (November, 2020)

"Kylie's incredible help this week shouldn't go unnoticed. Kylie's time, patience and guidance has made our booking experience stress free and enjoyable. We appreciate her coaching and prompt, detailed communication as we plan our first trip to Whistler! We really appreciate her support to make this incredible trip come to life."

Kyle (October, 2020)

"Chris was awesome. Very thorough and patient. Appreciated his service."

Travel Agent (October, 2020)

"Chris on Ask Whistler chat was very helpful."

Stephen (October, 2020)

"I wanted to send some feedback about your online chat offering, it is amazing. I’ve been helped numerous times by both Ben and Katie. Without fail, they get me exactly what I need and in the budget I have. They are real people that I feel really understand what I’m looking for. Both very kind and extremely helpful."

Erin (September, 2020)

"Your team rocks. You are all so amazing to work with, thank you all for your support!!"

Paola (September, 2020)

"Jenny, thanks for all your help... truly awesome attention and service from yourself."

Peter (September, 2020)

"Chris was a massive help, he put together a package for us shuttle and hotel. 1st time using this site and will for sure use again. Thank you so much for making it so easy for me. Good job!!"

Adrian (August, 2020)