Tourism Whistler Privacy Statement & Site Disclaimer

Privacy Statement

Tourism Whistler's Commitment to Your Privacy
At Tourism Whistler, we promise to respect your privacy. Please read this policy to understand how we use your personal information. You may contact us directly, should you have any privacy concerns, questions or suggestions. An administrative charge may be levied if you request a copy of your information, as permitted by law. We will correct any errors, but we require the correction to be in writing either by email or regular mail.

We offer you three ways to contact us. You can send an email to indicating "Privacy Officer" in the subject line, fax to 604.932.0204, or send a letter to:

Attn: Privacy Officer
Tourism Whistler
PO Box 930
Whistler, BC Canada V0N 1B0

Tourism Whistler is committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. Please read the complete Tourism Whistler privacy statement.


Tourism Whistler is responsible for maintaining and protecting customer information under its control. In fulfilling this mandate, Tourism Whistler has designated an individual who is accountable for compliance with the Privacy Principles.

Tourism Whistler is in compliance with the following 10 privacy principles:

  1. Be Accountable
  2. Identify the Purpose
  3. Obtain Consent
  4. Limit collection
  5. Limit use, disclosure, and retention
  6. Accuracy
  7. Safeguards
  8. Openness
  9. Individual access
  10. Challenging compliance


Tourism Whistler recognizes that everyone has concerns about how their personal information will be used or shared and that any online relationship has to be based on mutual trust.

The purpose for which customer information is collected shall be identified before or at the time the information is collected.


In order to complete your booking and facilitate billing and collection, or provide you with the information that you request, it will be necessary, at times, to ask for certain personal information such as your name and address, telephone number or email address.

Online Collection of Information

Our website systems only capture personal information identifiable to you, including your email address, when you specifically give them to us to receive information.

As a general policy, no personal information is automatically collected when you visit our site. Non-personal information relating to site traffic and usage is gathered for internal evaluation to help us better serve you.

As part of the operation of this site, Tourism Whistler maintains server logs regarding visits to our web site. Most companies and web sites maintain such server logs as a normal function of operating and maintaining web sites. We analyze such logs in an effort to constantly improve the value of our content and services. The logs do not contain personally identifiable information, nor does Tourism Whistler make any attempt to link the traffic information on the site with the individuals who actually visit the site. From time to time, we may break down overall usage statistics according to a user's domain name, browser type and MIME type by reading information from the browser string. Again, we make no efforts to associate this information with individual users.

We also use “cookies” to help us provide customized services and as a means to collect dependable and consistent traffic data. A “cookie” is a small piece of data that is sent to a user’s browser from a web server and stored on a user’s hard drive. Anonymous data based on cookies and user IP addresses may be used by our 3rd party suppliers to deliver Tourism Whistler’s advertisements that are likely to be of particular interest to a user. Cookies can be disabled in a user’s web browser.

We may hire other companies to place our banner advertisements on other websites. Those companies may perform tracking and reporting activities on the advertisements they serve for us, as well as user reaction. Such companies would not collect any information other than IP addresses and behaviours associated with those IP addresses on our behalf.

Web Analytics

This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity but it ndoes not record any Personally Identifiable Information. You can choose to disable the Lucky Orange Service at Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.

Limit Use, Disclosure and Retention

We do not sell, rent, loan, trade, or lease personal information to anyone. In addition, we configure our list server software to refuse to divulge the email addresses of our customers and visitors to anyone but authorized Tourism Whistler staff.

Customer information is only used or disclosed for the purpose for which it was collected, unless you, as a customer, have otherwise consented, or when it is required or permitted by law or disclosure is authorized by the Act.

If you have booked with Tourism Whistler, we may also use your personal information for direct marketing purposes, unless you choose to opt-out of receiving these offers. On occasion, we may use a third party to provide services such as mailing services. As a result, these service providers would be provided with the personal information necessary to perform the requested service. Any service provider we use is prohibited from using the information for any purpose other than providing the service Tourism Whistler requests.


Customer information is maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Appropriate Safeguards

All Tourism Whistler bookings go through SSL (Secure Socket Layer). The SSL protocol provides website authentication and encryption of transactional data. Information such as credit card numbers and e-commerce orders are secured via SSL on hundred of thousands of servers around the globe each day. As the first and most widely adopted security protocol, SSL is supported by all major browsers and web servers.


Tourism Whistler will be open about its policies and procedures with respect to management of personal information. Tourism Whistler will make this information available in a form that is generally understandable.

Copies of this Privacy Policy will be made available to customers, members, and to other members of the public.

Individual Access

Upon an individual's request in writing, Tourism Whistler will inform that individual of the existence, use, and disclosure of his or her personal information and the individual will be given access to that information, except where the law requires or permits Tourism Whistler to deny access. Tourism Whistler may require the individual to provide sufficient information to permit Tourism Whistler to provide an account of the existence, use, and disclosure of personal information.

Tourism Whistler will respond diligently to a proper request, and in any case not later than 30 days after receipt of the request, unless that time is extended according to applicable law. As permitted by applicable law, certain charges may be applicable in respect of certain requests.

Challenging Compliance

An individual will be able to direct a challenge concerning compliance with this Privacy Policy to the Tourism Whistler Privacy Officer. Tourism Whistler will establish procedures to receive and to respond to complaints or inquiries about Tourism Whistler's policies and practices relating to the handling of personal information. The complaint procedure will be easily accessible and simple to use.

Tourism Whistler will investigate all complaints. If Tourism Whistler finds that a complaint is justified, Tourism Whistler will take appropriate measures, including, if necessary, amending its policies and practices.

Changes to this Privacy Policy

Tourism Whistler will from time to time update this privacy statement.

If you would like Additional Information

Should you wish further information concerning your privacy rights in Canada, please visit the website of the Office of the Privacy Commissioner at or call toll free at 1.800.282.1376.


This terms and conditions under which you use this Website (including as it relates to this privacy policy) are governed by and interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction. You are responsible for informing yourself of the laws of the jurisdiction and complying with those laws. Any litigation relating to the terms and conditions of use of this Website (including as it relates to this privacy policy) shall be brought solely within the Province of British Columbia and shall be within the exclusive jurisdiction of the Courts of the Province of British Columbia.


Images and copy contained within our website are for information purposes and the viewing enjoyment of our visitors. All image and copyrights are reserved by Tourism Whistler. Copy appearing on our site may not be downloaded, reproduced, retrieved or used in any manner whatsoever without prior written consent from Tourism Whistler. No part of the photo gallery, virtual tours or any other images that appear on Tourism Whistler's website or in email communications may be utilized, reproduced, stored in a retrieval system, or transmitted in any form or by any means - electronic, mechanical, photocopying, recording or otherwise - without the written permission of the copyright owner. Copyright protected gallery photos are marked for easy identification using visible and invisible digital watermarks. Any use of these graphics is strictly prohibited by law.

Site Disclaimer

Every attempt is made to provide up-to-date, accurate information on this website. However we can accept no responsibility for any loss, injury or inconvenience sustained through use of this information. We encourage you to verify details considered critical with the relevant sources. This includes information on visa requirements, health and safety, customs and transportation.