Spicy Sports Blackcomb
Based on 145 reviews
Hyebin Lee
4 months ago
The staffs were friendly and knowledgeable.
I booked online in advance and could get all the gears within 10-15mins. I enjoyed my first snowboarding! They even helped my boyfriend to assemble his own board with bindings??
Gloam Treader
9 months ago
Came here to rent 5 cruiser bikes for our family for the day. Very reasonable rates and friendly staff who helped us adjust the bikes for each person in our group. We tried the Valley trail and had a fantastic time (must have biked close to 40 km, which is a lot for us city folk). Thanks for helping make our trip to Whistler so much fun!
Brendan Mace
3 months ago
I rented from Spicy Ski Rental for one day to hit the mountain. When I rented I asked the important questions. “Where do I return my equipment and what do I do with my shoes?”
The answer i was given was “you bring your equipment back to the other location and don’t worry your shoes get brought over for you.”
There was no clarification that there is a “return location” the words used were “other location.”
Okay, so end of day I see the other location, I bring my stuff. And the customer service I got was absolutely horrendous. One staff said yeah you can bring it here just write your name down. Then I was told to take a seat. Which I waited at for a moment to see if there would be any info from anyone to do with anything. Then I went to the front and said “hey, here’s my boots, where do I get my shoes?” The reply I got back was the most condescending possible and said “nobody is going to move your shoes for you, they are where you left them?” To which I replied I absolutely was told they would be moved for me. The tone of the conversation was egregious.
Given the information that I received, the actions that I took made total sense. The insulting tone at the end was the cherry on top.
Absolutely garbage.
Staff was too busy chatting with themselves about their partying the night before. More than enough staff on site and appalling customer service. I own businesses. Customer service at my businesses are amazing. Quality communication is important. Professionalism is crucial. Everything sucked from that perspective. Wow!
Sara Varela
4 months ago
Came here with some binding issues. Their tech was super knowledgeable and pointed me to the right resources and helped me get through my ski day.
I also wanted to demo some skis. I got an excellent rundown of gear that would suit my needs/ski level, from what they had in their fleet
I ended up taking some Head Kore's skis that were SPOT ON to what I needed. I clipped in and didn't miss my usual skis for even a second.
Best local-owned store AND there is the best pizza spot beside it.
Will definitely come back!
athary ....
4 months ago
I had an extremely disappointing experience with Spicy Rentals during our recent trip to Whistler. I rented a snowboard for my daughter, and unfortunately, the quality of the equipment was awful. The board was in terrible condition and gave her several cuts as she tried to use it. Not only was it unsafe, but it was also incredibly heavy, making it impossible for her to enjoy her time on the slopes. She couldn't even use the board for more than 45 minutes before having to stop due to how uncomfortable it was and the boots too. I expected much better quality for the price, and to make matters worse, the staff didn’t seem to care when we brought up the issue. I would not recommend Spicy Rentals to anyone, especially if you're looking for safe, quality equipment for your family.