General

Emergency Plan

  • System in place for guests to contact a staff member for help if required

Cognitive Sensory Friendly

Overall Space

  • Staff are available to accompany guests through the venue as a guide, and to describe the sights
  • Neutral or muted colours that are calming and subdued
  • Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
  • Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
  • Minimal visual clutter and obstacles, with clear central access throughout the space
  • Nonslip floor surfaces with minimal reflection
  • Background noise is minimal, and alarms or auditory cues are on a low frequency
  • Designated quiet spaces with comfortable seating for individuals feeling anxious or confused

Restroom in Public Area

  • Designated gender-neutral/family restroom that can also accommodate a support person
  • Entrance and exit are clearly identified on doors (including stalls and back of the main door)

Signs & Navigation

  • Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
  • Signs are clear and concise, in large, plain font with good contrast between text and background

Hearing

Overall Space

  • Business has a visual warning (alarm) system

Mobility

Activities & Transportation

  • Key activities are accessible to guests using mobility devices
  • Information displays (if applicable) at a lower height
  • Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
  • Pathways are hard packed surfaces with a maximum slope 5%

Entrance

  • Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
  • Entry route has a door that is at minimum 815 mm wide

Food Services

  • Accessible path of travel and accessible style tables/booths

Parking

  • Designated accessible parking near an accessible entrance that is specifically marked

Restroom in Public Area

  • Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
  • Designated gender-neutral/family restroom that can also accommodate a support person

Vision

Overall Space

  • Audible alarm and/or public service system
  • Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
  • Staff are available to accompany guests through the venue as a guide, and to describe the sights

Need booking assistance? Call 1.800.944.7853 to speak with one of our Whistler-based Travel Consultants.