Tourism Whistler Administration
Our Administration covers a variety of departments and we look for employees to fill positions in the following areas:
The Marketing Services department is responsible for the development and execution of consumer-focused marketing programs designed to increase awareness and engagement with the Whistler brand and drive room nights. The Marketing Services team also provides support to Tourism Whistler's internal departments and stakeholders, along with tools for the membership in developing sales and marketing materials that are consistent with the Whistler brand.
Partnerships and Events
The Partnerships & Events Department oversees marketing relationships with in-resort, industry and corporate partners to advance the brand of Whistler. The department leverages marketing, communications and event opportunities with partners to increase the reach and frequency of Tourism Whistler's efforts, increase customer engagement and drive room nights to the resort.
The mission of the Research Department is to provide Tourism Whistler Members and internal departments with timely, relevant, user-friendly research to facilitate strategic sales and marketing initiatives. The Research Department focuses its resources in two distinct areas: tracking of resort-wide key business indicators; and measuring target market and segment trends, attitudes and perceptions of Whistler.
Corporate Communications is responsible for overseeing communications for Tourism Whistler and Whistler. This involves the direction of the news media relations program in addition to other Tourism Whistler and industry-wide stakeholder communications.
The Conference Sales department is responsible for generating room nights through building the meeting, conference and incentive travel (MC&IT) business to the resort and the Whistler Conference Centre (WCC) through consistent and effective direct sales and marketing initiatives. The aim is to win large resort wide conference groups to Whistler that impact the whole resort and enhance awareness of Whistler as the ideal meeting destination year round. Strategic alliances with industry partners such as the Canadian Tourism Commission, Tourism Vancouver, Tourism Victoria and destination management companies assist in strengthening our message to meeting planners and third party organizers.
The mission of the Conference Services department is to oversee the execution of all meetings, conferences and events/festivals taking place within the Whistler Conference Centre. The department works very closely with the contracted food and beverage provider, Building Operations and Conference Sales in ensuring the utmost experience of our conference guests.
Market Development, Travel Trade
The mission of the Travel Trade Department is to take a leadership role in generating consumer awareness of Whistler via the consumer directly, the trade groups in key overseas markets, thus increasing year-round business to Whistler. Travel Trade stimulates consumer awareness and develops and nurtures travel trade, incentive, and media relationships to generate leads, optimize business and provide market intelligence to our Member partners.
Market Development, Travel Media
The Market Development, Travel Media department is responsible for overseeing the direction of the media visit program promoting Whistler. The department covers media relations; messaging; direction for the media visit program; direction for communications tools development; and establishment and maintenance of destination media, and industry partner relationships.
The Member Relations department is responsible for managing and engaging Tourism Whistler's Membership. The department is responsible for all Member communications, and for the development and implementation of Member programs and initiatives that increase alignment and support across our Membership. The Member Relations department helps to facilitate opportunities for Members to engage in Tourism Whistler's activities, and develops enhanced information resources for Members to use. The department is the primary point of contact for any questions from Members or third parties regarding Tourism Whistler's membership benefits and requirements.
Web & Information Technology
The Web Development and Information Technology (WIT) department is responsible for the development and maintenance of Tourism Whistler's technical infrastructure and for providing strategic leadership to the organization in the areas of software, data analysis, communications, and web technology. The mission of the Information Technology (IT) team is to give staff the IT tools needed to do the job. The IT Department offers responsive, friendly support to ensure that everything works so Employees can get to the job at hand; improving overall effectiveness and productivity.
The Finance Department is responsible for all account reconciliations, payables, and receivables, financial reporting including audited financial statements, budgets and forecasts. The Finance Department will build and maintain professional relationships with Members, Customers and Vendors and will continue to support internal customers in achieving their targets and objectives by proactively providing accurate, reliable financial information.
Membership Assessments ensures the equitable enforcement of Tourism Whistler Bylaws as they pertain to mandatory Members, including management of the billing and collection of assessment fees, and administration of the annual election of Directors. In addition, Membership Assessments is the primary contact for any questions from Members or third parties regarding Tourism Whistler's membership payment and administration.
Building Operations and Distribution
The mission of the Building Operations Department is to deliver the highest possible building standards in cleanliness, comfort, safety and quality finishing within the established budgets. The department provides prompt and professional service to internal and external customers and identifies leading edge building technology solutions which economically meet the needs of clients.
The mission of the Human Resources (HR) Department is to foster a culture of exceptional service, employee development and high performance ensuring employees are supported, valued and engaged. HR supports the fulfillment of Tourism Whistler's goals and objectives through proactive programs that attract, retain, motivate and develop staff. HR facilitates the integration of employees' personal goals and objectives with organizational goals and objectives, resulting in growth and success for both staff and Tourism Whistler.