Pan Pacific Whistler Village Centre

Hana Mareck
3 weeks ago

Our stay at the Pan Pacific Whistler village was absolutely lovely. The team at the front desk (special shoutout to Mary and the front desk manager) were so helpful and kind when we wanted to spontaneously stay another night - which meant we'd need to swap rooms. They really went above and beyond to accommodate us and it made our amazing stay even better. The room was incredible with a fantastic view and lots of space to hang out, bed super comfy, and we spent a lot of time in the pool and hot tub ha. We will definitely be back!

Vivek Bannore
a month ago

Helpful and friendly staff. Fantastic location.
We had booked a two bedroom upper floor suite and loved it. Beautiful room, spacious with all amenities one needs. Very comfortable mattresses and pillows. Pan Pacific always delivers. The views from our suite were absolutely amazing. All the restaurants and shops are very accessible from this hotel. Pan pacific has two hotels here, this one is at the village centre and the other one is opposite the gondolas. The village one, in my opinion, is much quieter than the mountain side one. They also serve breakfast every morning. We had it included, it was delicious. They dont have an ample spread but have exactly the right amount of items one needs for breakfast. For parking, Hotel does provide the facility for a fee, we decided to park at the village public parking lot which was across the road to the hotel. If you are visiting Whistler, I highly recommend a stay at the Pan Pacific Whistler Village Centre.

Lilly Kontio
2 months ago

Beautiful and clean rooms. Wished the bathroom had a fan though. Bed is comfy. Has great wifi and wireless charging ports in the hotel room.
Breakfast was the same daily, good but repetitive.
Pool is small (lap pool) and had 2 hot tubs.
Wish they had more casual seating areas. The buffet area was closed when my friends and I wanted to just sit and chat but not in our room.
This hotel also didn’t have a gym. Needed to go to the other Panpacific location to use the gym.
Great location! Very close to everything

gurkiran gill
4 months ago

We had a wonderful family vacation! The room was spotless, and the kitchen was fully stocked with everything we needed. I loved the bathroom amenities, and the beds were incredibly comfortable. The two hot tubs and the huge pool were fantastic, and everything was very clean. My boys absolutely loved spending time in the pool.
The location is beautiful, and all of the staff were amazing, friendly, and very professional. The service was always quick and efficient. We truly enjoyed our stay and would definitely come back. Highly recommend this place to anyone looking for a relaxing family getaway!

Heather Proudfoot
4 months ago

This hotel disappointed on every front.

Prior to our visit, I called on three occasions, trying to get information about guides and experiences. I spoke to two different concierges (whoever answered the mainline each time I called claimed to be one). I was shocked to find the concierges spoke down to me, failed to listen to me when I was asking for information - substituting instead their assumptions of what they thought I was going to ask for, and insultingly tried to explain to me how websites and phones worked. In addition, they appeared to lack any independent knowledge about who to contact for what. Instead, they would refer me to Google. Had Google answered my questions, I would not have had to call the concierges in the first place.

Twenty-four hours before we were to arrive, we learned we could not travel to Canada because our 4.5 month old puppy would not be allowed back into the US until she was 6 months old. I tried to find puppy care on this short notice, but could not. I immediately called bookings.com for help, and they said they were happy to refund me, but Pan Pacific had to approved it before they could do so.

Bookings.com wrote and asked for the refund the day before we were to arrive. In addition, I personally called and emailed Pan Pacific that afternoon and again the following morning, asking to cancel with a refund or reschedule for July or August when our pup would meet the US’s 6month age requirement.

The following day, I received an email from Pan Pacific refusing to refund my prepayment - even though we would not be able to come. They also falsely characterized my request as a same day cancellation. This is not some small B&B or family-owned hotel that may not be able to handle cancellations or for whom a cancellation of a three-night stay in their cheapest room class could have serious financial consequences. The Pan Pacific Hotels Group has a multitude of hotels in at least thirteen countries and advertise on their website that there are more coming soon. I can’t think of a single reason why they wouldn’t just let me postpone my reservation to later in the summer if they couldn’t afford to simply cancel and refund my $700US and change (the total cost of all three nights).

Also frustratingly, after refusing to refund my money for a room I couldn’t use, they said they would provide me the “courtesy” of adding my family members’ names to the reservation. My reservation was for myself, my 12 year-old, and our puppy - all of which was disclosed to them upon reserving the room. Clearly putting the room in my child’s or puppy’s name accomplishes nothing. And since I paid for the room, shouldn’t they be required to let my designee stay in it? Is that really a courtesy? In my opinion, their “courtesy” was a meaningless, valueless platitude that felt, and was intended to feel, dismissive and rude.

I truly miss the days of customers being valued and treated with a modicum of respect - or, at the very least, treated with the intention of creating customer goodwill and /or trying to obtain repeat business. Pan Pacific Whistler Village Centre really appears not to care at all about their customer experience. And if that’s true, wouldn’t it be far better to stay at - and support - a hotel that does?