Meet the Team

We Know Whistler

At, we come to work every day for one reason – to share our passion for the mountains. Our office is located at the base of Whistler and Blackcomb Mountains, and our travel consultants live and breathe Whistler every day. We’re a team of skiers, bikers, snowboarders, golfers and hikers that happen to live and work in the best alpine ski destination in the world.

Real Advice, Real-Time

We go to great lengths to try before you buy so that we can give you the best advice on any aspect of the resort including accommodation, lift tickets, snow school, golf, spas and things to do in every season. Plus, we're based in Whistler, so always have the most up-to-date, local tips on conditions and what's on. Want to know real-time mountain conditions? No problem, we’ll take a ski break and get back to you.

The team is comprised of locals that have explored the area summer, winter, spring and fall for over 173 years combined.

Katie Copland

Katie Copland
Reservations Supervisor

Prefers Blackcomb for snowboarding, and Alta Lake for summer sunset paddleboard sessions.

Phone: 604 966 3214


Jenny Pedersen

Jenny Pedersen
Reservations Manager

Earning après in Whistler for 21 years by backcountry skiing, snowmobiling, mountain biking, fish fighting and hunting.

Phone: 604 966 3215


Sarah Hart

Sarah Hart
Groups Specialist

Mountain life lover! Skiier and snowboarder in winter. Hiker, biker and lake-goer in summer. Enjoys après on a patio after a big day of adventuring!

Phone: 604 966 3272


Jason McClean

Jason McClean
Golf Specialist

Golfer & baseball player by summer, hockey and skier by winter. Highly suggests any of the 4 golf courses (and their patios) in the Whistler area. Find him on the fairways around Whistler.

Phone: 604 966 3225


Chris Watson

Chris Watson

In winter - skier. In summer - just add water. Loves mountains, lakes & rivers. Suggests rafting the Elaho.

Phone: 604 966 3220


Kylie Saso

Kylie Saso

Explorer. Snowboarder. Biker. Camper. Recommends a double Caesar from Seppos.

Phone: 604 966 3217


Devon Jenkins

Devon Jenkins

Spends winter snowboarding Blackcomb, then enjoying après at RMU. Spends summer at the lakes or on the trails with her husky.

Phone: 604 966 3227


Justin Biehl

Justin Biehl

A local fun-haver with the skills acquired through many years of travelling to help you experience that once-in-a-lifetime feeling.

Phone: 604 966 3218


Leah Regan

Leah Regan

Aspiring snowboarder in the winter and playing golf, biking, or at the local lakes all summer.

Phone: 604 966 3207


Jesica Romero

Jesica Romero

Loves the mountains, especially in the summer time! Really enjoys going camping, biking, hiking and going to the lakes.

Phone: 604 966 3208



"I spoke with Jessica today and she was so helpful. Very professional and very quick, very polite and very informative! A true gem to deal with. She answered every question I had but also went over and above suggesting things I could do while my family went ziplining. It's really so appreciated when you are from another province. A++ for my experience."

Stephanie (August 2022)

" is the bees knees. Amazing, brilliant, wonderful, fantastic!"

Tegan (July 2022)

"Super easy to book, our agent Jessica was super helpful with lots of great advice on tours available"

Ashley (July 2022)

"Kylie was exceptional, both on our "Chat" and over the telephone. Very helpful, thorough, and professional. A most pleasant and reassuring experience"

Cindy (July 2022)

"Justin Biehl has once again been the highlight during this process! I can not speak highly enough about his customer service skills, also assisting me to understand how my Whistler Rewards membership works. Since my first trip in June of this year, I am now looking forward to my fourth trip. There is nowhere else I'd rather spend my birthday!"

Susan (July 2022)

"Great customer support!"

Lisa (June 2022)

"You guys are always great. I tell everyone about your service."

Erin (June 2022)

"Kylie S is great and super helpful"

(June 2022)

"Thank you to Devon for all her help."

Ian (May 2022)

"Leah was so patient with all my questions and so helpful with info, etc. Thank you, Leah!"

Ginnoula (May 2022)

"The website is quick and easy. And staff are quick to reply to emails when I needed help."

Laing (May 2022)

"Leah was extremely patient and responsive in answering all my questions and giving me suggestions!"

Dorianne (May 2022)

"Brilliant help from Devon at Easy to understand booking forms. Thank you."

Avril (May 2022)

"Congratulations to Jessica Romero for her good explanation and recommendation."

Antonio (May 2022)

"Devon was a wealth of information. She was very helpful!"

Marien (May 2022)

"Quick, friendly responses from Jesica who really wanted to help us have the best possible trip. We were amazed as to how knowledgeable she was and how helpful she was at providing us with information to help us make decisions as to what activities to do. We felt she really listened to us and wanted us to have a lovely holiday. What top notch service! So quick, so helpful and so friendly - what more could you ask for?"

Sara (April 2022)

"Great help on the phone and a very smooth process! (Jesica)"

Gary (March 2022)

"It was very easy to make our reservations and everything was wonderful. The Condo was perfect for our family ski vacation with plenty of room for everyone. Parking is underground so no having to scrape off snow. We were easily able to walk to the village areas. There was a very short walk to be able to put on our skis and head down to the lifts. It was very enjoyable."

Kathleen (March 2022)

"I wanted to thank you for your help along the way. All arrangements worked as needed and the new snow of the last days of February made for a great skiing adventure. All shuttles were on time and appropriate. Thank you once again and a tip of the toque to you for your professional efforts."

Bob (March 2022)

"Chris, everything went perfect, including the arrival of fresh snow. Thank you for all the planning efforts. Highly recommend your service."

Bob (March 2022)

"You guys have a great system. Made it super easy. Outstanding service. Looking forward to our trip :)"

Michael (February 2022)

"Leah Regan was extremely helpful. Booking was quick and easy."

Denise (February 2022)

"Carmen is fantastic and helped me make my reservation from start to finish."

David (February 2022)

"Justin was great!"

Cody (January 2022)

"Kylie is a star :)"

Ian (January 2022)

"Thanks to Leah (via email) and Sarah (via chat)"

Diego (January 2022)

" has blown us away with their kindness and willingness to help. Super impressed. Thanks."

Rebecca (January 2022)

"I'm writing to let you know how much I appreciate the service I have received for booking my transportation between Vancouver and Whistler.
Leah was my main contact for booking this trip. I had to make many modifications due to the COVID situation and she has been extremely patient, helpful and professional throughout.
With no hesitation, I will use for my future bookings and highly recommend it to my friends.
Thank you again for the wonderful service!"

Anna (December 2021)

"You did such a fantastic job getting our reservations and answering my endless questions. We had so much fun!
I can't stress enough how much I appreciate your help.
Please pass this message along so everyone knows what a fantastic job you did for us!"

Kate (December 2021)

"Thank you so much for all your help, you guys have made this a phenomenal experience, everything has been so much easier with your help and guidance. I really appreciate it. Take care and we will be back!"

Jane (December 2021)

"Perfect, Thanks Katie. And this is why I continue to book with!"

Ryan (December 2021)

"Easy, straightforward, detailed and well designed process, much appreciated!"

Jason (September 2021)

"Stress-free & simple to do, ideal for vacation planning"

Kelli (September 2021)

"You guys are always the best"

Erin (September 2021)

"Leah was very helpful and made great suggestions for activities to do. The booking process was super simple!"

Maura (August 2021)

"Kylie was awesome!!! So patient :)"

Katharine (August 2021)

"Carmen was super helpful in choosing the right lodging for us!"

Guest (August 2021)

"A++++ customer service"

Guest (August 2021)

"I want to special thank agent Devon Jenkins to help me and my friends set up this awesome travel plan!"

Julia (August 2021)

"Devon, you made this so much easier for me, I really appreciate it! Kudos for such great customer service!! It did not go unnoticed all of your help to give us the best experience possible."

Kayla (August 2021)

"Great experience booking with Devon’s customer service was above and beyond!"

Jenay (August 2021)

"Katie was super helpful-really appreciated the wonderful customer service!!"

Sophia (August 2021)

"Called the 1-800 number and Carmen was awesome. Incredibly knowledgeable, helpful and friendly."

Matthew (August 2021)

"Thanks Chris for putting in the extra effort. It's my childhood best friend's bachelorette party. You're great at your job! I can't say how much the extra effort is appreciated!"

Adrianna (August 2021)

"Kylie Saso was super helpful on the phone and gave me many options for me to choose from. She then emailed me the various itinerary choices and then I was able to reserve it online myself. She was available frequently for my questions via email as well. Great experience! Can't wait to come visit!"

Kathi (August 2021)

"Very nice, Katie in the live chat room was very helpful, really looking forward to our first time in Whistler!"

Chat Guest (May 2021)

"Katie is amazing."

Shana (March 2021)

"Booked using your Ask Whistler tool and chatted with customer service rep, helped me online and send link. Super easy and I liked seeing the booking details before confirming and paying."

Michelle (March 2021)

"Katie & Carmen were amazing. Keep up the great work."

Ryan (March 2021)

"Super clear and my travel consultant was perfect."

Mike (February 2021)

"I really appreciate this Kylie! You have done an amazing job for us. I am very happy with the result of your efforts during this difficult and uncertain time."

Beatrice (January 2021)

"I booked two trips through you guys this past Fall and seriously so happy with the customer service and booking process."

Julie (January 2021)