Whistler Blackcomb Winter Lift Tickets

Why are Whistler Blackcomb implementing a reservation system?

For your safety, Whistler Blackcomb are managing on-mountain access this season. To ensure physical distancing is possible, Whistler Blackcomb will be managing the number of guests on-mountain. For the vast majority of days, it is expected that it will not be an issue for anyone to access our mountains. Reservations will be required every day of the season at every resort for all pass holders. Pass holders will have priority access to book their preferred days during the season, and lift tickets will not go on sale until Dec 8, 2020.

How are the capacity maximums determined by the resort?

Whistler Blackcomb will be assessing capacity based on a variety of factors to determine the capacity across each of our resorts by taking into account factors such as operating plans, local regulations, weather conditions, size of resort, historic visitation numbers and our own operating experience to estimate the number of guests we can accommodate for safe physical distancing. Capacity maximums will vary based on the above factors and may change based on certain other factors, including government regulations or operational ability.

Do I have to make a reservation to be able to use my pass?

Yes, this season, Whistler Blackcomb will be implementing a reservation system for every day of the season. It is possible that at some point in the season we may decide that we no longer need the reservation system. However, with so many uncertainties, we believe it is prudent to have this system in place now. The reservation system is designed to provide confidence to pass holders to know when they will be able to use their pass. Pass holders will be required to make a reservation, whereas for lift ticket purchasers, the reservation will be automatically included as part of their purchase. When you purchase a lift ticket for this season, it will include a reservation for a specific date, and therefore there is no need to make any further reservation.

Do I need to make a reservation when I purchase a lift ticket?

No, when you purchase your lift ticket, it is for a specific resort and specific date, and therefore there is no need to make any further reservation.

When will I be able to make my reservations for the season?

As we transition into our core season on 8 December, pass holders can now book week-of reservations daily for the following seven days. A new day will be available for week-of reservations each night at midnight MST instead of a once-a-week release on Wednesdays. Ex: if a guest wants to book a week-of reservation for 15 December, this will become available to book at midnight MST on 8 December.

How do I make a reservation?

Pass holders will be able to make a reservation online at epicpass.com by logging in to My Account or over the phone. Additional information will be provided by early November.

How many days can I reserve at one time?

Pass Holders can reserve up to 7 Priority Reservation Days at a time, for any point in the core season (Dec 8-Apr 4), based on your pass type and availability. Once a Priority Reservation Day is used, you can make another reservation at any point. Planning a big trip? Use your Priority Reservation Days to lock it in in advance.

In addition to your Priority Reservation Days, you will be able to reserve as many week-of reservations as your pass type and availability allow during the core season from Dec 8 to Apr 4. Pass Holders can now book week-of reservations daily for the following seven days. A new day will be available for week-of reservations each night at midnight MST. Week-of reservations in the Core Season do not count against your Priority Reservation Days.

Do pass holders get first access to reservations?

Yes. In the Early Season, pass holders will be the only guests on the mountain and lift tickets will not be for sale. Pass holders will have exclusive access to make reservations for the Core Season from November 6, 2020 through December 7, 2020 to reserve up to 7 Priority Reservation Days or the number of days available on their pass, up to 7 days. During this window, there will be no daily lift tickets sold for the Core Season, giving pass holders priority access.

Booking a reservation will turn on and off your pass access for that day, so there will be no need for pass holders to bring anything but their pass and they will be able to access the mountain as usual. If you purchase a lift ticket this season, it will include a reservation for a specific resort and specific date, and therefore there is no need to make any further reservation. As a result, you only need to bring your lift ticket as you normally would to access the mountain.

Epic Coverage - Frequently Asked Questions

How do I sign up for Epic Coverage?

Epic Coverage is free for all pass holders and there is no sign up required.

Do I have to pay for Epic Coverage?

No, Epic Coverage is free for all pass holders. Historically, pass holders had to pay up to $35 if they chose to insure their pass against personal risk, but the new Epic Coverage program is now included with all passes.

Can I still purchase Pass Insurance?

No, Vail Resorts no longer offers Pass Insurance. Epic Coverage provides refunds for qualifying personal events as well as certain resort closures due to disease (e.g. COVID-19), war, terrorism, or specific natural disasters. And it’s free for all pass holders.

Are all pass and card products are included in Epic Coverage?

Yes. All Whistler Blackcomb pass or card products are are included in Epic Coverage.

Do I still have Epic Coverage once I use my pass?

Yes, you will have Epic Coverage from when you purchase your pass through the end of the 2020/21 ski and ride season for qualifying personal events and through the “Core Season” for certain resort closures, depending on your coverage preferences selected.

What is covered by Epic Coverage?

Epic Coverage provides protection across a range of personal events and certain resort closures. A summary of the qualifying personal and resort closure events that are covered are shown below.

If any of the following happens over the course of next season, you will get a full or prorated refund:

Personal Coverage

• Job Loss
• Stat-At-Home Order from County, State, Country
• Injury, Sickness, Death
• Pregnancy
• Visa Rejection
• Jury Duty
• Military Service
• Employer Transfer
• And more

Resort Closure Between Thanksgiving (November 26, 2020) and Easter (April 4, 2021)

• Disease (e.g. Covid-19)
• War
• Terrorism
• Natural Disaster (specifically defined in resort Terms & Conditions)

You are covered when you need it the most, both now and throughout the season.

When does my Epic Coverage become effective?

Your Epic Coverage begins when you purchase your pass and agree to the terms and conditions of Epic Coverage, and lasts until the last day of the 2020/21 ski season for personal events and through the Core Season for certain resort closures.

What is the coverage period for a personal event?

If a qualifying personal event occurs between the purchase of your pass and the last day of the 2020/21 ski and ride season, you may be eligible for a full or prorated refund based on when your personal event occurred and/or how many days you are able to ski or ride during the season. Specific personal events must impact at least 30 consecutive days of the core season to qualify. Please see “How are refunds determined?” for more details.

When does a resort closure event need to occur to be covered?

A covered resort closure event must occur during the Core Season. The “Core Season” is from November 26, 2020 to April 4, 2021. This is the time period used to define the percentage of the season impacted when determining refunds. Please see the “How are Refunds Determined?” section for additional details.

Are resort closures caused by snow events covered by Epic Coverage?

No. The only weather-related events that are covered by Epic Coverage are for natural disasters (flood, hurricane, tornado, earthquake, fire, and volcanic eruption) that lead to a resort closure. All other weather-related closures are not eligible for refunds.

Does Epic Coverage provide refunds, or just credits to apply to next season?

Epic Coverage provides refunds to our pass holders for the 2020/21 season, not a credit to apply to the purchase of a pass for the 2021/22 season.

If the entire 2020/21 season is lost due to a covered resort closure, would I get a full refund for my pass purchase?

Yes, if the entire 2020/21 season was lost due to all of our owned and operated resorts being closed from U.S. Thanksgiving to Easter due to disease (e.g. COVID-19), war, terrorism, or a natural disaster, then you would receive a 100% refund at the end of the 2020/21 season.

For refunds that are influenced by the number of days I ski or ride, how are the number of days I skied determined?

Any days skied or ridden at Vail Resorts’ owned and operated resorts, as well as any days skied or ridden at our partner resorts, will count towards your number of days, regardless of the time period of the season in which you skied or rode.

What happens if I already purchased Pass Insurance for the 2020/21 season?

You will be refunded the amount you paid for pass insurance by June 30, 2020.

For Epic Coverage Terms & Conditions, please visit www.epicpass.com